Frequently Asked Questions
WHAT ARE WAX MELTS?
Wax melts are highly fragrant wickless candles that is warmed to release fragrance into the air. Because the wax is gently warmed rather than burned, it can hold more fragrance oil than a traditional candles. And because there is no flame, there is no smoke or soot. Wax melts are a safer alternative to traditional candles.
WHAT IS A WAX WARMER?
A wax warmer heats the wax releasing the scent. There are a huge variety of wax warmers available, with all different kinds of heat sources, temperatures and effectiveness such as a 20 watt or higher hot plate warmer, a halogen bulb warmer, or a tealight warmer. Wax warmers can be purchased from walmart or similar stores. Important note, Scentsy Warmers do NOT work with natural waxes.
HOW DO I USE WAX MELTS?
Place one melt in your dish and allow it to melt. Depending on your preferences and capacity of your warmer you can add another melt.
WHAT IS CURING?
Some products, like wax melts & room sprays, tend to get stronger over time as essential oils bind on a cellular level with the base product, such as our wax. This process is called curing. All of our products are made ahead of time for they have been curing for a month. So all products are perfectly fine to use upon arrival.
DOES YOUR PRODUCTS EXPIRE?
Top notes like citrus get weaker after 6-12 months while base notes tend to get stronger, such as musk, linen and vanilla. To ensure the longest shelf-life, store products in a cool, dry atmosphere away from sunlight. We recommend using most products within a year of purchase, regardless.
HOW DO I REMOVE THE WAX FROM THE WARMER?
There's a few options! 1.) Use a silicone cup so you can easily swap scents. 2.) Pop your warmers dish inside the freezer for 5 minutes, and little wax will pop right out! 3.) While the wax is melted in the dish, put in some cotton balls or crumbled up tissue. The wax will cling to them and leave the dish! Let it dry, then dispose. Never pour your wax down a drain or toilet.
WHAT'S THE BEST WAY TO STORE EVERYTHING?
We recommend using our products a year within purchasing. Never store any product in direct sunlight as this may cause discoloration. We do not use chemical stabilizers to protect against sun discoloration. Any sun discoloring isn't harmful to the product, just changes the color.
DO YOU SHIP INTERNATIONALLY?
We currently only offer shipping within the United States.
WHEN WILL I GET MY ORDER?
Our turn around time for ready to ship products is 1-3 business days. Then allow shipping time from 2-5 days.
During Summer months order are shipped out Monday- Wednesday to avoid sitting in heat over the weekend
HOW MUCH DOES SHIPPING COST?
Shipping is calculated during the checkout process.
WHAT KIND OF WAX DO YOU USE?
We use a parasoy blend of wax (paraffin and soy).
DO YOU OFFER WHOLESALE PRICING?
No, not at this time. We may in the future.
HOW DO I CONTACT YOU?
Contact us anytime by emailing us at bianka@Behappyhandcrafted.com, or by using the Contact tab found at the bottom of the website.